Case Study: City of Liverpool College

commercial catering equipment

DCE Engineering were recently tasked to carry out annual servicing of the commercial catering equipment across all five of The City of Liverpool College campuses which includes, Duke St, Vauxhall Rd, Clarence St, The Arts Centre and The Learning Exchange.

Our Director, Brendan Doyle, states “The City of Liverpool College are a fantastic customer to have, whilst being very enjoyable to deal with, they insist on efficiency and a high level of support at all times. DCE are happy and proud that such an organisation would choose us to make sure their equipment is efficiently maintained at all times.”

The college servicing is usually due in February, during half term, to make it less troublesome for the college. Our system notifies us six weeks before the due date so we can liaise with the always accommodating Rob Grugel and get the required servicing booked in at a time that suits the client. All of the relevant information is uploaded to our EMS (electronic management system) in preparation of the Engineers attendance.

The college has state of the art catering facilities at their Duke St site, which kept the team busy due to the fact that there are well over 200 appliances located within the bakery and training kitchens.

Once the servicing is completed, we begin to compile the reports and remedial quotes immediately. Our aim is always for customers to receive their reports, certificates and quotes no later than three days after the service is completed.

Electronic copies of these reports were sent to Rob and we made him aware of any remedial works that are required. We do stock a large quantity of parts at our premises and on any occasion when we don’t have a particular part, we have a very efficient chain of suppliers.

Rob Grugel of Liverpool City College says: “The servicing is arranged through me with minimal fuss, with certain dates and tight deadlines being adhered to. The engineers are knowledgeable, friendly and always happy to help or answer queries. The reporting of breakdowns and the subsequent response times are equally impressive. I’m very happy with the agreement currently in place and would have no hesitation in recommending DCE to any potential clients.”

If you run a commercial kitchen that needs maintenance or servicing DCE can help. We have a team of expert accredited engineers who have years of experience in installing, servicing, repairing and maintaining commercial catering equipment. We ensure all your appliances are working to their optimum performance and kept in line with safety regulations. Contact DCE today to discuss your business requirements and arrange for servicing at a time that suits you.